FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
How long does shipping take?
Orders are usually processed within 1–2 business days and delivered within 7–10 business days, depending on your location.
Do you offer free shipping?
Yes, we provide free standard shipping on all orders.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number to monitor your package.
What if my package is delayed or lost?
If your package is delayed or goes missing, please contact us at yuvalsos0020@gmail.com and our support team will assist you right away.
Do you accept returns?
Yes, we offer a 30-day money-back guarantee. If you’re not satisfied, you can return your item in its original condition.
Find answers about our products
Products Information
How does the Ultrasonic Jewelry Cleaning Machine work?
It uses ultrasonic waves that create microscopic bubbles in water, gently removing dirt and buildup from jewelry without damage.
What jewelry can I clean with it?
Safe for gold, silver, platinum, diamonds, and most precious stones. It also works for eyeglasses, watches (detachable parts), and small accessories.
Is it safe for delicate stones like pearls or opals?
We recommend caution with porous or delicate stones such as pearls, opals, or turquoise. Always check care guidelines before cleaning.
Do I need chemicals or detergents?
No. Regular water is enough. For extra shine, you may add a drop of mild dish soap — never harsh chemicals.
How long is one cleaning cycle?
A typical cycle lasts 3–5 minutes. For heavily soiled jewelry, you can repeat the cycle.
Can I clean my jewelry every day?
Yes, the machine is safe for regular use and helps keep your jewelry looking new.
Does it make noise?
It produces a soft humming sound during use, and stops automatically once the cycle ends.
"Great quality machine for anyone who loves keeping their jewelry sparkling. Customer support was very helpful when I made a mistake with my order, and quickly helped me fix it. Thanks, Noya Shine!"
— Sofia R.